Question 1

APPOINTMENTS

Accepted Answer

- Appointments can be made online, by calling, text or through email
- A credit card is required to reserve your appointment.

Question 2

CANCELLATION

Accepted Answer

- We strive to accommodate our clients to the best of our ability. Please honor your appointment, If you must cancel or reschedule your appointment, please call at least 24 hours in advance before your upcoming appointment to avoid a cancellation fee($25).

- All cancellations must be made & confirmed via telephone.

- If there is no card on file, the amount will be collected before another appointment can be schedule.

- Payment in advance may be required when booking future appointments for clients with a history of no shows or cancelled appointments without 24 hours notice.

Question 3

NON-CANCELLATION(NO-SHOW) POLICY

Accepted Answer

We reserve the right to charge a no show fee to the credit card on file totaling 50% of the service to those who do not show up to an appointment. 
After two no-shows you will not be able to book an appointment unless it is paid in full at time of booking. Absolutely no refunds.
We reserve the right to refuse service to anyone who repeatedly disrespects our policy.

Question 4

LATE ARRIVAL

Accepted Answer

- We ask that our clients to arrive promptly for their appointments to ensure sufficient time for quality results.
- If you plan to arrive more than 10 minutes later than your scheduled appointment time, please let us know.
- Guests arriving over 20 minutes late may be asked to reschedule, your appt will be treated as a NO Show and your card will be charged 50% of the service.  
- If you are late, we will do our very best to accommodate you, however, time may not permit for us to honor your full service and your appointment may be shortened or rescheduled to ensure that we are on schedule for our next client.

Question 5

REFILLS

Accepted Answer

- All refill appointments must be scheduled within the proper number of days. Any appointments made after the number of days indicated will be considered the following week’s refill. 
2 Week – within 14 days
3 Week – within 21 days
4 Week – within 28 days
New Set – after 28 days
- We do not perform refill services on work that was done from other salon. NO EXCEPTIONS. If you currently have lash extensions on, you must get them removed before receiving your first full set service with us.

Question 6

FIX POLICY

Accepted Answer

We want you to be 100% satisfied with your lashes and service at ReLash. In the event that you are not satisfied, please contact us within 5 days of your original appointment and we will gladly Fix your lashes for you complimentary.

Question 7

PAYMENT&GRATUITY

Accepted Answer

- We accept cash and all major credit cards, except American Express.
- We accept gratuity in cash and via Venmo.